All too often, businesses take a catch-up approach to project management and analysis. Rather than planning ahead and anticipating needs, these companies perform autopsies after the fact. Unfortunately, this method can lead to high customer churn rates.
Don’t be the problem, be the solution!By Tery Spataro, @tery I studied the behavior of bank customers for over seven years. COVID-19 crisis created an
Our new research, Digital Banking Trends 2020, assesses the changing consumer preferences to use digital baking channels in a post-COVID-19 world.