In this episode, I interview Omar Zenhom, co-founder and CEO of Webinar Ninja. We talk about the transition from content provider to software provider and all the changes that come with it. Omar discusses the customer experience principle of “speed to value” and how they designed Webinar Ninja to make it easier for people to get their core work done.
Omar Zenhom is the co-founder and CEO of WebinarNinja. Founded in 2014, over a million people have attended a webinar on WebinarNinja and it has been named as one of the fastest growing SaaS companies in 2018.
Omar is also is the host of the iTunes Best of 2014 podcast, The $100 MBA Show. With over 90 million downloads and over 1,400 episodes, The $100 MBA Show is ranked as a top business podcast in over 30 countries.
We talk with Michael Jarman, co-founder and CEO of TurboPass Corporation, about the importance of identifying the critical elements of the value chain in an organization. His company works with auto dealers in facilitating the lending relationship between a car buyer and the finance company or bank. By working with the dealer, he leverages the critical lynchpin of the relationship and gets rid of the friction that makes it hard to sell more cars.
Michael Jarman is the co-founder and CEO of TurboPass Corporation, a financial technology start up based in Austin, Texas. Michael calls himself a “recovering banker.” He served on early sales teams at Capital One Auto Finance, Santander Consumer, and was a Vice President for Dealer Services at Regions Bank. Mike is a husband, father, son and brother. He is trying to be more creative in his business and life with his new Silver Founders podcast.
Car Buyer: myturbopass.com
I interview Jon LoDuca in this episode to discuss his company, Playbook Builder. We talk about how he moved from service provider to software provider and how that allowed him to grow beyond his previous capacity. He discusses the importance of building experience into the daily habits of the user as a way of solidifying the value of the software.
Jon is founder of Playbook Builder a skill accelerator software that helps companies capture and leverage their team’s best practices, insights, and knowledge so they can SCALE. He’s been featured as a technology and business leader in Forbes, The Wall St. Journal, Advisor Today and dozens of trade publications. Jon is the author of The Thought Leader, a contributing writer for Capterra, and a sought-after speaker with engagements at MDRT, TEDx, AALU, TechAssure, Lincoln Financial, Marshberry, NAIFA, and several regional organizations nationwide.
In this episode, I interview Adrian Chenault, co-founder of Contact Mapping. He discussed the formation of the company and how it helps entrepreneurs build more effective personal and professional relationships.
We also talk about the importance of simple user interfaces in order to get users to continue to use your application.
Adrian Chenault is the CEO and Co-Founder of Contact Mapping. Contact Mapping is a smartphone app that helps anyone to tap into your most underutilized asset, your network, and create win/win opportunities in every area of your life. Adrian created Contact Mapping with his father, Tom, who is a legendary networker and entrepreneur.
In this special episode, Frank introduces The SaaS CX Show including the goals for each interview and why his background as a serial SaaS Founder will help him tease out the lessons for creating an excellent customer experience out of each episode.