Category Archives for "The SaaS CX Show"

The SaaS CX Show

Episode 008: Personalized Video Messaging with Matt Barnett

Matt Barnett

I talk with Matt Barnett, CEO of Bonjoro, in this episode about the power of personalized video messaging. We talk about the future of personalized marketing and best practices to make your prospects sit up and take notice when you reach out personally.

A British Industrial designer, Matt moved to Australia looking to surf and start a tech company. After a couple of false-starts, Bonjoro was born from a sales hack for his first business. Matt’s love of building great products is only surpassed by his total commitment to building great business culture; his goal to be the next Zappos.

  • February 24, 2020

Episode 007: Enterprise SaaS with Gregory Giagnocavo

Gregory Giagnocavo

This episode of the show focuses on the unique challenges and opportunities of the enterprise sale. Gregory Giagnocavo, founder of Ratefinity, talks about how they identified an opportunity in telecom and have leveraged it. He discusses the unique lead generation and sales process associated with enterprise sales. His design principle is focused on understanding the workflow of the end user – even if that’s not something the software buyer is familiar with.

Gregory has been involved in a variety of businesses as founder or co-founder for 30 years. He’s developed $100M of commercial properties, founded and sold Internet and telecom ventures. His latest venture is Ratefinity a service for telecom companies.

  • February 17, 2020

Episode 006: Time-Saving Content Creation with Brandan Fisher

Brandan Fisher, the founder of LIVEpigeon, talks about how he branched out his video production firm into a software service. His SaaS offering is about saving time and getting control of your schedule back, so he shares his feelings about the future of content creation and the importance of batching your work. His design principle is about identifying and matching your customers’ schedule. Through that, he’s built up a powerful and popular tool that’s been growing for the last 2.5 years.

Brandan owns a video production company FishDawg Productions. He has done videos for ClickFunnels and other top entrepreneurs in the internet marketing space. He is the founder and creator of a software company LIVEpigeon. LIVEpigeon was created over 2.5 years ago. coupon code: SAASCX for 20% off

  • February 10, 2020

Episode 005: Video Editing with Chris Carmichael

Chris Carmichael

In this episode, I talk with Chris Carmichael, the founder of VlogEasy. He talks about his journey from Snapchat influencer to SaaS founder. We discuss how he designed VlogEasy and how his view of the future of content marketing shaped the customer experience. He talks about the design principle of “heads up display” as a way of making the software easier to use.

Chris is a former Snapchat influencer turned video app entrepreneur. After leaving his 200 thousand Snapchat followers back in 2015, he’s been working to build apps for the video space. After years of hard work, he’s now launched VlogEasy.

  • February 3, 2020

Episode 004: Streamlined Webinars with Omar Zenhom

Omar Zenhom

In this episode, I interview Omar Zenhom, co-founder and CEO of Webinar Ninja. We talk about the transition from content provider to software provider and all the changes that come with it. Omar discusses the customer experience principle of “speed to value” and how they designed Webinar Ninja to make it easier for people to get their core work done.

Omar Zenhom is the co-founder and CEO of WebinarNinja. Founded in 2014, over a million people have attended a webinar on WebinarNinja and it has been named as one of the fastest growing SaaS companies in 2018. 

Omar is also is the host of the iTunes Best of 2014 podcast, The $100 MBA Show. With over 90 million downloads and over 1,400 episodes, The $100 MBA Show is ranked as a top business podcast in over 30 countries.

  • January 28, 2020

Episode 003: Leveraging the Value Chain with Michael Jarman

Michael Jarman

We talk with Michael Jarman, co-founder and CEO of TurboPass Corporation, about the importance of identifying the critical elements of the value chain in an organization. His company works with auto dealers in facilitating the lending relationship between a car buyer and the finance company or bank. By working with the dealer, he leverages the critical lynchpin of the relationship and gets rid of the friction that makes it hard to sell more cars.

Michael Jarman is the co-founder and CEO of TurboPass Corporation, a financial technology start up based in Austin, Texas. Michael calls himself a “recovering banker.” He served on early sales teams at Capital One Auto Finance, Santander Consumer, and was a Vice President for Dealer Services at Regions Bank. Mike is a husband, father, son and brother. He is trying to be more creative in his business and life with his new Silver Founders podcast. 


Car Buyer:

  • January 28, 2020

Episode 002: Knowledge Sharing with Jon LoDuca

Jon LoDuca

I interview Jon LoDuca in this episode to discuss his company, Playbook Builder. We talk about how he moved from service provider to software provider and how that allowed him to grow beyond his previous capacity. He discusses the importance of building experience into the daily habits of the user as a way of solidifying the value of the software.

Jon is founder of Playbook Builder a skill accelerator software that helps companies capture and leverage their team’s best practices, insights, and knowledge so they can SCALE. He’s been featured as a technology and business leader in Forbes, The Wall St. Journal, Advisor Today and dozens of trade publications. Jon is the author of The Thought Leader, a contributing writer for Capterra, and a sought-after speaker with engagements at MDRT, TEDx, AALU, TechAssure, Lincoln Financial, Marshberry, NAIFA, and several regional organizations nationwide.

LinkedIn – Jon LoDuca

  • January 28, 2020

Episode 001: Simple User Interfaces with Adrian Chenault

Adrian Chenault

In this episode, I interview Adrian Chenault, co-founder of Contact Mapping. He discussed the formation of the company and how it helps entrepreneurs build more effective personal and professional relationships.

We also talk about the importance of simple user interfaces in order to get users to continue to use your application. 

Adrian Chenault is the CEO and Co-Founder of Contact Mapping. Contact Mapping is a smartphone app that helps anyone to tap into your most underutilized asset, your network, and create win/win opportunities in every area of your life. Adrian created Contact Mapping with his father, Tom, who is a legendary networker and entrepreneur.

  • January 28, 2020

Episode 000: Introduction to the SaaS CX Show

The SaaS CX Show

In this special episode, Frank introduces The SaaS CX Show including the goals for each interview and why his background as a serial SaaS Founder will help him tease out the lessons for creating an excellent customer experience out of each episode.

  • January 28, 2020