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In July 2020, we’ll be publishing research on changing consumer preferences in our new research: Digital Banking Trends 2020. We have asked consumers about their changing opinions after COVID-19 stay-at-home orders have forced many consumers to use digital and virtual options where they otherwise may not have.

Digital Banking Trends 2020
Consumer preferences are changing quickly in 2020.

Will these consumers continue to use those digital options after things return to normal? Or will they go back to “in person” options?

We’re excited to share this information with you very soon.

In the meantime, here are some other banking resources from The SaaS CX Group.

Adam Elliot on online account opening fraud.