Episode 000: Introduction to The SaaS CX Show

The SaaS CX Show

In this special episode, Frank introduces The SaaS CX Show including the goals for each interview and why his background as a serial SaaS Founder will help him tease out the lessons for creating an excellent customer experience out of each episode.

The goal of the podcast is to help you create a world-class customer experience.

What does a world-class customer experience look like?

  • January 28, 2020
Frank Bria
 

Frank Bria is the author of the internationally bestselling book Scale: How to Grow Your Business by Working Less and founder of High-Ticket Program, a strategy firm dedicated to scaling B2B service businesses. A trained mathematician and systems engineer, he launched several fintech startups in the advanced analytics space. He has consulted with Fortune 500 companies and multinational tech firms on quantitative marketing solutions including AI and predictive analytics. Now he works with SaaS companies leveraging advanced analytics to improve customer experience and retention. Frank is the host of The 6 to 7 Figures Show and The SaaS CX Show podcasts. He lives in Phoenix, AZ.

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